Estonian Refugee Council has launched a multi-purpose cash assistance programme to support Ukrainians affected by the war.
We are supporting various target groups in the following oblasts: Zaporizhzhia, Donetsk, Luhansk, Kharkiv, Sumy, Chernihiv, Kherson, Mykolaiv, Odessa.
Cash assistance is provided based on a vulnerability assessment that is done on an individual basis. Vulnerability assessment is taking place during a call with a consultant. Examples of the vulnerabilities that we take into account are: loss of the main breadwinner, loss or damage of home, disability or chronic illness, single-parent households, women-headed households, households with minors, newborns, pregnant or lactating women, elderly, etc. The assistance decision is based on the information provided by the applicant and is made by the consultant. If the decision on your application is positive, the amount of assistance is 2,220 UAH per person for 3 months. The cash assistance amount will be transferred to the bank account specified by you.
During this winter season, our organisation is providing financial cash for heating assistance (for the purchase of solid fuels such as coal, firewood, briquettes, or pellets or for the payment for gas heating) to households living in rural and peri-urban areas facing difficulties to cover their winter heating needs. The target oblasts and individual vulnerability assessments are the same as those for the multi-purpose cash assistance programme. If the decision on your application is positive, the amount of cash for heating assistance is 14,000 UAH per household for the whole season. The cash assistance amount will be transferred to the bank account specified by you.
In order to receive assistance, you need to:
Step 1: Call our call center
NB! We currently receive thousands of calls per day. Please understand that there are difficulties in getting through. Phone lines may be overloaded.
Call center is open on working days (Mon-Sun) from 9:00-19:00. The number of the call center is:
When you call the call center, you will need to insert the number according to the area in which you live:
|1||Kharkiv, Donetsk, Luhansk|
|3||Sumy, Chernihiv, Odessa, Mykolaiv|
Two categories of people can access assistance without the need to call the call center:
- If your household lives in the temporarily occupied or deoccupied (liberated) territories and you are unable to make phone calls, please submit an assistance request here.
- If your households needs expediated assistance due to having family members who need urgent care due to cancer or injuries caused by the hostilities, please submit an expediated assistance request here (NB! please read the conditions carefully before submitting the request).
During the call, our consultant will carry out a vulnerability assessment and if you are pre-selected for the cash assistance, our consultant will enter your phone number into our database. Only after confirmation from our consultant can you carry on to the next step.
Step 2: Fill in the online application
If you are pre-approved by one of our consultants, you can go forward with filling in the application form. In order to start with filling in the application form, you need to enter your phone number. After your phone number is validated, you can proceed with filling in the form. If you are already pre-approved by our consultants, you can start filling in the application form here:
Step 3: Wait for your application to be processed
After filling in the application form, our officers review the information you have provided and may come back to you with additional questions. After final confirmation, the payment is made to your bank account. You can check the status of your application on this page by entering your phone number:
The decision to create an application is voluntary, and the information provided remains confidential. The information you provide during the call and in this form will only be used for the vulnerability assessment of your household and for programme assessment purposes. The information collected will be shared with the programme evaluation team and be only accessible by the team members. The results of the assessment will be shared with programme donors in a non-identifiable manner. If you have any questions or concerns about the information being collected with this form, please submit a request through the online form.
In case you are unsatisfied with the programme and wish to file a complaint, please submit a complaint online.
Please be aware, all humanitarian aid is free! If someone asks you to pay, do something inappropriate or perform any favour or sexual action in exchange for help, say no and email firstname.lastname@example.org or call our partner hotline 0-800-309-110 / 0-800-30-77-11 / 0-800-331-800.
In the future, the list of requirements for beneficiaries or target regions may be changed and the list of categories expanded.
The programme is currently carried out with funding from the Estonian Refugee Council, International Rescue Committee, UN OCHA Ukraine Humanitarian Fund, and the European Union (ECHO).