Humanitarian assistance programmes

Estonian Refugee Council (ERC) is carrying out various humanitarian assistance programmes in the conflict-affected areas in Ukraine. Please click on the appropriate assistance type below to get more information.


For complaints, feedback, or technical support you can contact us on the ERC Hotline 0-678-617-998 from Monday to Friday from 9.00 to 16.00 or submit a request online.

Please be aware, all humanitarian aid is free! If someone asks you to pay, do something inappropriate or perform any favour or sexual action in exchange for help, say no and call our partner hotline 0-800-309-110 / 0-800-30-77-11 / 0-800-331-800.

In the future, the list of requirements for beneficiaries or target regions may be changed and the list of categories expanded.

The programme is implemented with funding from the Directorate General for Civil Protection and Humanitarian Aid Operations (DG ECHO), USAID’s Bureau of Humanitarian Assistance (BHA/USAID), Ukraine Humanitarian Fund managed by the United Nations Office for the Coordination of Humanitarian Affairs (UN OCHA), and the Estonian Ministry of Foreign Affairs.